Complaint Procedures | GRTA - Guam Regional Transit Authority

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Home >> ABOUT US >> Standard Operating Procedure >> Grievance Review and Appeal Board >> Complaint Procedures

Complaint Procedures

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NOTICES TO THE PUBLIC

Bus Pass Sales

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2025 Holiday Calendar - No Bus Operations

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The Government of Guam may offer Competitive benefit packages, which includes Retirement (Defined contribution Plan 401 and 457), Health Insurance Plans, Cafeteria Plan, Annual and Sick leave, Paid Holidays and Life Insurance. For additional information regarding the Government of Guam Retirement, please visit www.ggrf.com.

Salary starts at $26,520.00 per annum and annual pay increments.

The GRTA is an Equal Opportunity Employer and a Drug Free workplace.

AMBLE MOBILE APP
GRTA announces the Amble Mobile App, now available for Paratransit Riders on the island of Guam.
Click here to view our Press Release.

AUTOMATED NOTIFICATION SYSTEMS FOR OUR PARATRANSIT RIDERS
Introducing our new Automated Notification System for our Paratransit riders effective November 4, 2020.
Click here for more information.

PHONE LINES
In the event main phone lines to our Dispatch/Schedulers in the Transit Management Center are down, you may reach them at these alternative numbers; 686-7433 or 888-7433.

NEW AND RENEWAL PARATRANSIT APPLICATIONS
GRTA is operating by appointments only for New and Renewal of Paratransit applications. If you have any questions please give us a call at 475-4686 or email ride@grta.guam.gov.

JANUARY 31, 2025

- - Due to on-going construction in Guam, the pickup window is now 0 to 30 minutes from your scheduled pickup time.

- You may be suspended from paratransit rides if you are charged with 3 no-shows within a month.

- Paratransit Riders may schedule all of their rides as early as 14 days before the desired pickup date.

Please call our Dispatch Office at 647-7433/34/35.

NEWS AND EVENTS
For more information about News & Events, visit our News and Events Page or (Click Here).

Contact Us

To inquire on Paratransit Eligibility:

(671) 475-4686 / (671) 475-4616

Dispatch/Scheduler:
647-7433/34/35

Alternative # Dispatch Office (only if main lines are down):
686-7433
888-7433

For Complaints, Transit Issues:

(671) 475-4686 / (671) 475-4616

Fax Number:
(671) 475-4600

Email Address:
ride@grta.guam.gov

Mailing Address:

P.O. Box 2896 Hagatna, Guam 96932

Street Address:

542 N. Marine Corps Drive Tamuning,
Guam 96913

Paratransit Quick Reference

Paratransit Application and Eligibility Paratransit Fares Making Reservations Getting Ready for Your Pickup

Riders Quick Reference

Bus Fares Bus Schedule Where to purchase tickets Bus Rules

Helpful References

Map to our Office. Planning your next trip Gov Guam Official Website and links to Agencies Career Opportunities

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